Terms of Service

Last updated: September 24, 2026

These Terms of Service govern access to and use of selunaviq.com and purchases made through the website. The website and online store are operated by Hangzhou Linghe Technology Co., Ltd. under the brand name SELUNAVIQ. In these Terms, we, us, and our refer to Hangzhou Linghe Technology Co., Ltd. By using the website or placing an order, you agree to these Terms and the policies incorporated by reference.

1 Eligibility and Acceptance

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website or place an order. You may use the website only for lawful purposes.

If you do not agree to these Terms, you must not use the website or purchase products through it. Mandatory consumer rights remain unaffected.

2 Account Information

You must provide accurate, current, and complete information. You are responsible for protecting account credentials and for notifying us promptly if you suspect unauthorized use.

3 Products and Product Information

We make reasonable efforts to describe product materials, dimensions, colors, finishes, lighting characteristics, electrical specifications, care requirements, prices, and availability accurately.

Screen settings, photography, lighting conditions, manufacturing tolerances, material finishes, and manual measurements may cause reasonable variations in color, appearance, or dimensions.

The exact product specifications, materials, dimensions, voltage requirements, power information, compatibility, and care instructions displayed on the applicable product page form part of the product information.

General website statements do not replace product-specific specifications.

Descriptions relating to lighting effects, brightness, color temperature, decorative finishes, cordless operation, charging, materials, or other product features apply only where accurately supported by the relevant product information.

4 Orders and Acceptance

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not necessarily mean that we have accepted the order.

We may verify payment, inventory, shipping eligibility, address details, quantity limits, and suspected fraud before accepting an order.

We may refuse or cancel an order before shipment for a legitimate reason, including:

• Product unavailability;
• Pricing or listing errors;
• Payment failure;
• Suspected fraud;
• Shipping restrictions;
• Incorrect address information; or
• Legal or regulatory requirements.

If payment has already been collected for a cancelled order, we will issue the appropriate refund.

5 Prices Payments and Taxes

Prices are displayed in the currency shown on the website or at checkout.

Applicable taxes, shipping charges, duties, discounts, and the final order total will be displayed before payment where applicable.

Payments are processed through Shopify and the payment providers offered at checkout.

We do not intentionally store complete payment card numbers on our own systems.

6 Shipping and Delivery

Shipping destinations, processing times, delivery estimates, shipping charges, tracking procedures, customs duties, and address requirements are described in our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed at checkout.

Carrier delays, customs processing, weather, public holidays, peak shopping periods, incorrect addresses, or events outside our reasonable control may affect delivery times.

7 Returns Refunds and Exchanges

Eligible products may be returned within 180 calendar days after confirmed delivery, subject to the conditions and exclusions described in our Return & Refund Policy.

The policy also explains:

• Return authorization;
• Return shipping responsibility;
• Product inspection;
• Refund processing;
• Damaged or defective products;
• Incorrect items; and
• Exchanges.

Customers must contact us before returning a product.

8 Product Use and Care

Customers should follow all product instructions and applicable SELUNAVIQ Product Care guidance.

Lighting products, decorative lamps, electrical accessories, and small home appliances should be installed, used, cleaned, stored, and maintained according to the instructions provided on the product page, packaging, manual, or product label.

Where applicable:

• Use only compatible bulbs, adapters, chargers, power supplies, and accessories;
• Keep electrical components away from excessive moisture unless the product is specifically designed for such use;
• Disconnect electrical products from power before cleaning where appropriate;
• Do not immerse electrical components in water unless expressly permitted;
• Keep ventilation openings unobstructed;
• Allow hot lighting components to cool before handling;
• Do not use products with visibly damaged cords, plugs, housings, or electrical components; and
• Do not make unauthorized electrical modifications or repairs.

Damage caused by misuse, improper installation, improper cleaning, accidents, unauthorized modification, incompatible accessories, excessive moisture, incorrect power supply, or failure to follow product instructions may not qualify as a product defect, subject to mandatory law.

9 Reviews and User Content

If you submit a review, photograph, comment, video, or other content, you confirm that you have the right to provide it and that it does not violate applicable law or another person's rights.

Subject to applicable law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, display, and distribute submitted content for the purpose of operating and promoting the store.

We may moderate or remove content that is:

• Unlawful;
• Fraudulent;
• Misleading;
• Abusive;
• Unrelated;
• Infringing; or
• Otherwise inappropriate.

We do not guarantee that every submission will be published.

10 Acceptable Use

You must not use the website to:

• Conduct unlawful or fraudulent activity;
• Interfere with website security or operation;
• Transmit malicious code;
• Collect information without authorization;
• Infringe intellectual property or privacy rights;
• Abuse promotions or discount programs;
• Attempt unauthorized access to systems or accounts; or
• Engage in activity that may harm SELUNAVIQ, Shopify, our service providers, or other users.

11 Intellectual Property

The SELUNAVIQ name, branding, website content, graphics, photographs, product imagery, page layouts, designs, text, and other materials are owned by or licensed to Hangzhou Linghe Technology Co., Ltd. and are protected by applicable intellectual property laws.

No ownership rights are transferred to you through your use of the website or purchase of a product.

You may not reproduce, distribute, modify, commercially exploit, or use protected materials without appropriate authorization.

12 Third Party Services

The website may use third-party services including:

• Shopify;
• Payment processors;
• Shipping carriers;
• Warehouses and fulfillment providers;
• Analytics providers;
• Advertising partners;
• Customer-support services; and
• Other technology or business service providers.

These third parties may have their own terms, conditions, and privacy notices.

SELUNAVIQ is not responsible for third-party services beyond the extent required by applicable law.

13 Privacy and Cookies

Our collection and use of personal information are described in our Privacy Policy.

Privacy Policy:

https://selunaviq.com/policies/privacy-policy

Our use of cookies and similar technologies is also described in the Privacy Policy and, where available, through our cookie and privacy preference tools.

Users may be able to manage non-essential cookies through the privacy preference interface provided on the website.

14 Warranties and Disclaimers

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, remedy, or liability that cannot legally be excluded.

Except for mandatory rights and any express product warranty, the website and services are provided on an as-available basis.

Product performance may vary depending on the specific product, operating environment, power source, installation, accessories, and manner of use.

15 Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable.

Our aggregate liability relating to a purchase will not exceed the amount paid for the affected order unless applicable law requires otherwise.

Nothing in these Terms limits liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence where such liability cannot be excluded; or
• Any other liability that cannot legally be excluded or limited.

16 Changes to These Terms

We may revise these Terms to reflect changes in:

• Applicable law;
• Our products or services;
• Technology;
• Payment or shipping arrangements;
• Website functionality; or
• Business operations.

We will post the revised version with an updated Last updated date.

Material changes will apply prospectively unless applicable law requires otherwise.

17 Governing Law and Disputes

These Terms and purchases made through the website are governed by the laws of the People's Republic of China, without regard to conflict-of-laws principles.

Subject to mandatory consumer protection laws, courts with competent jurisdiction in Hangzhou, Zhejiang Province, China will have jurisdiction over disputes arising from or relating to these Terms or purchases made through the website.

Where mandatory consumer law gives a customer the right to bring or defend a claim in another jurisdiction or under another governing law, those mandatory rights remain unaffected.

Before beginning formal proceedings, customers are encouraged to contact us so that the parties may attempt to resolve the matter in good faith.

This does not restrict any non-waivable legal right or urgent legal remedy.

18 Contact Information

Questions about these Terms may be sent to:

Brand: SELUNAVIQ
Website: selunaviq.com
Email: service@selunaviq.com
Phone: +86 18379959630
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT

Legal business name: Hangzhou Linghe Technology Co., Ltd.

Registered business address:
No. 30572, 3rd Floor, 1040 Yueming Road, Changhe Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, China

Responsible Person: Fu Yan