Return Policy
Last updated: September 24, 2026
This policy applies to eligible purchases made through selunaviq.com. SELUNAVIQ is operated by Hangzhou Linghe Technology Co., Ltd.
1 Return Window
You may request a return for an eligible item within 180 calendar days after confirmed delivery. Contact us before sending any item.
2 Return Conditions
To qualify, an item must be unused, undamaged, free from alterations, stains, odors, excessive wear, or improper cleaning, and returned with its original packaging, accessories, and proof of purchase where applicable.
We may refuse a return that does not meet these conditions, subject to mandatory law.
3 Non Returnable Items
Custom-made or personalized products; gift cards; clearly marked final-sale items; and items damaged through misuse, improper use, improper cleaning, improper storage, excessive moisture, unauthorized modification, or normal wear are normally non-returnable.
This does not restrict rights that cannot legally be excluded.
4 Starting a Return
Email service@selunaviq.com with the order number, reason for return, and photographs where relevant. Wait for authorization and return instructions. Items sent without authorization may not be accepted.
Do not send returns to the registered business address unless we expressly instruct you to do so. The authorized return address will be provided after approval.
5 Return Shipping
Customers are responsible for return shipping for change-of-mind returns.
If we verify that an item arrived damaged, defective, or incorrect, we will provide an appropriate remedy and handle reasonable return costs as required.
Use tracked shipping where appropriate.
6 Damaged Defective or Incorrect Items
Inspect the order promptly. Contact service@selunaviq.com within 7 days after delivery with the order number, a description, and clear photographs.
Reporting within 7 days helps us investigate, but does not remove any longer mandatory rights provided by applicable law.
7 Refunds
After receiving and inspecting an eligible return, we will notify you of the decision.
Approved refunds will be issued to the original payment method within 7 business days. The payment provider may require additional time to display the funds.
Original shipping charges are normally non-refundable for change-of-mind returns. They will be refunded when required by law or where the item was damaged, defective, or incorrect and the applicable remedy includes those charges.
8 Exchanges and Cancellations
Contact us about an exchange. Depending on availability, we may offer a direct exchange or ask you to return the original item and place a new order.
Cancellation requests must be submitted promptly and cannot be guaranteed after fulfillment or processing begins.
9 Contact
Email: service@selunaviq.com
Telephone: +86 18379959630
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Legal business name: Hangzhou Linghe Technology Co., Ltd.
Registered business address: No. 30572, 3rd Floor, 1040 Yueming Road, Changhe Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, China
Responsible Person: Fu Yan