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SELUNAVIQ
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SELUNAVIQ

Shipping Policy

Last updated: September 24, 2026

This policy explains how orders placed through selunaviq.com are processed, shipped, tracked, and delivered. SELUNAVIQ is operated by Hangzhou Linghe Technology Co., Ltd.

1 Order Processing

Orders are normally processed within 1 to 3 business days, excluding weekends and applicable public holidays.

Certain lighting styles, special colors or finishes, preorder items, limited-edition products, or selected home and lifestyle products may require additional processing time. Where applicable, any extended processing time will be stated on the relevant product page or during checkout.

2 Estimated Delivery

United States standard shipping is estimated at 5 to 10 business days after processing.

United States expedited shipping is estimated at 2 to 5 business days after processing.

SELUNAVIQ currently ships to eligible addresses within the United States. Available shipping methods and charges are shown at checkout.

Delivery estimates are provided for reference and are not guarantees unless expressly stated at checkout. Carriers, customs procedures, weather conditions, public holidays, address issues, local delivery conditions, peak shopping periods, and other events outside our reasonable control may affect actual delivery times.

3 Shipping Destinations and Charges

Available shipping destinations, delivery methods, and applicable shipping charges are displayed at checkout.

A destination is considered supported only if the checkout system accepts the delivery address and provides an available shipping method.

For eligible United States orders, available shipping options may include:

  • Standard Shipping: $2.99 for eligible orders from $1.00 to $38.99
  • Free Standard Shipping: Free for eligible orders from $39.00 to $48.99
  • Express Shipping: $5.99 for eligible orders from $0.00 to $48.99
  • Free Express Shipping: Free for eligible orders of $49.00 or more

Shipping methods and rates displayed at checkout will control if they differ from the examples above.

Promotional free shipping may be subject to minimum purchase requirements, destination restrictions, product exclusions, or promotional conditions. Applicable terms will be disclosed with the promotion or at checkout.

4 Tracking and Multiple Packages

When tracking information becomes available, we may send a shipment confirmation containing carrier information and a tracking link.

Tracking information may require 24 to 72 hours after shipment to display the first carrier scan or update.

Some orders may be shipped in multiple packages due to product size, inventory location, fulfillment arrangements, or warehouse availability. In these cases, you may receive more than one tracking number and the packages may arrive on different dates.

5 Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, building, postal code, and other relevant delivery information.

If you notice an error, contact service@selunaviq.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee address changes once an order has entered processing or has been handed to the carrier.

Additional costs resulting from an incorrect or incomplete address, refused delivery, failed delivery attempts, or an undeliverable shipment may be charged to the customer or deducted from an applicable refund where permitted by law.

6 Delays and Delivery Issues

If tracking has not updated for 7 business days, or if your shipment appears to be materially delayed beyond the estimated delivery period, please contact us with your order number.

If tracking shows the package as Delivered, please first check:

  • The delivery area around your address;
  • Mailboxes, porches, side entrances, or other safe delivery locations;
  • Household members;
  • Neighbors;
  • Building reception or management;
  • Carrier delivery notices or proof of delivery.

If the package still cannot be located, contact service@selunaviq.com. We will review the available tracking information and assist with an appropriate carrier inquiry.

7 Lost Damaged or Incorrect Shipments

Please inspect your order promptly after delivery.

If your shipment is lost, arrives damaged, contains an incorrect product, or is missing components, contact:

service@selunaviq.com

Please provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the product and packaging where relevant; and
  • Any other information reasonably required to investigate the shipment.

Please keep the original packaging until we provide further instructions.

Depending on the circumstances, an appropriate remedy may include:

  • Replacement of the product;
  • Replacement of missing components;
  • Reshipment;
  • Full or partial refund; or
  • Another remedy required by applicable law.

8 International Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges are the customer's responsibility and are not included in the product price or shipping charge paid to SELUNAVIQ.

If a customer refuses to pay applicable import charges and the shipment is returned to us, reasonable shipping, return, customs, or carrier charges may be deducted from any refund where permitted by applicable law.

9 Returns Related to Shipping

Eligible products may be returned within 180 calendar days after confirmed delivery, subject to our Return & Refund Policy.

Please contact service@selunaviq.com before returning any product.

Do not send returns to our registered business address unless our customer service team specifically instructs you to do so. The appropriate return address will be provided after the return request is reviewed and approved.

10 Contact

For questions regarding processing, shipping, tracking, delivery, lost packages, or damaged shipments, please contact:

Brand: SELUNAVIQ
Website: selunaviq.com
Email: service@selunaviq.com
Telephone: +86 18379959630
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Legal business name: Hangzhou Linghe Technology Co., Ltd.
Registered business address: No. 30572, 3rd Floor, 1040 Yueming Road, Changhe Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, China
Responsible Person: Fu Yan